We accept returns under the following conditions:

• Items must be returned within [7] days of receiving the order.
• Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
• Footwear that shows signs of wear or damage will not be accepted for return.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards.
• Products marked as “Final Sale” or “Non-Returnable” on the product page.

To initiate a return, please follow these steps:

1. Contact our Customer Support

   • Email us at: [info@twosolez.com]
   • Provide your order number, item details, and reason for the return.

2. Pack the Item

   • Place the item in its original packaging along with any accessories, tags, or free gifts received with the order.

3. Ship the Item

   • We will provide a return shipping label or guide you on the return process.

Return Shipping Charges

• Defective or Wrong Items: We will cover the return shipping costs.
• Change of Mind Returns: Customers will be responsible for return shipping charges.

Once we receive and inspect the returned item, we will process your refund.

• Refunds will be credited to your original payment method within [7] business days after the return is approved.
• Shipping charges (if any) are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after the specified time:

1. Check your bank account or contact your payment provider.
2. If you still need assistance, contact us at [info@twosolez.com].

We offer exchanges for:

• Size or color variations of the same product (subject to availability).
• To initiate an exchange, contact us at [info@twosolez.com].

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

• Email us at [info@twosolez.com] with photos of the defect or damage for a quick resolution.

If you have any questions or need further assistance, feel free to reach out:

• Email: info@twosolez.com
• Phone: [+91 7039028394]